Order never delivered and now 9 days and no refund!!!

Please confirm whether payment of my refund on order 3528 has been made. Your promised to reimburse me on 20 June 2022 already!!!!! This order was placed 26 May 2022 and never fulfilled despite various promises it was "shipped". Now its over 9 days and my refund has not been paid depsite me sending my banking details!!! I want my money back today please.