I placed an order for my son for Christmas on November 24th, up until now December 29, I haven't received it, there was no communication from them until I annoyingly kept on whatsapp calling and texting

I placed an order for my son for Christmas on November 24th, up until now December 29, I haven't received it, there was no communication from them until I annoyingly kept on whatsapp calling and texting. They therefore promised that the sneakers will be delivered on the week on the 22nd. That never happened and still no communication from the store. This made me disappointed my son and I am not happy with the services at all. Poor communication and no delivery 😢. Highly disappointed