EU
Erick U
1 reviews | Active since Feb 2022
16 Feb 2022, 09:01
Absolutely atrocious service
I ordered sneakers from Welle Official 10 days ago, thinking that I'll support a local business. Apart from my payment confirmation I haven't received any update from them. Nothing. That is after I e-mailed them twice and also used their online feedback form. Nothing. They integrate with a shipment app called AfterShip, but once again no status updates. I don't expect next day delivery, but paying R100 for delivery and not receiving any status feedback in 10 days is absolutely atrocious! I ordered shoes from Nike.com two days AFTER I place my order with Welle Official and my shoes from Nike arrived! From the NETHERLANDS!
Welle Official Team - sort yourself out! I'm looking forward hearing from you.
Helpful (0)
Replies (4)0
Replies (4)
Welle Official's replyOfficial
16 Feb 2022, 19:43Good day Erick
Trust you are well
Trust you are well
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Welle Official Management
Welle Official Management
Welle Official's reply16 Feb 2022, 19:43
Official
Good day Erick
Trust you are well
Trust you are well
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards,
Welle Official Management
Welle Official Management
EU
Erick U's updateReviewer Update
18 Feb 2022, 08:32No surprise here. After the reply from Welle Official (see above) no one contacted me the next business day... No text message. No e-mail. No call. No missed call. It truly boggles the mind that in 2022 you don't get any feedback or response from an online retailer. Pathetic!
EU
Erick U's update18 Feb 2022, 08:32
Reviewer Update
No surprise here. After the reply from Welle Official (see above) no one contacted me the next business day... No text message. No e-mail. No call. No missed call. It truly boggles the mind that in 2022 you don't get any feedback or response from an online retailer. Pathetic!
EU
Erick U's updateReviewer Update
21 Feb 2022, 09:30I'm seriously lost for words... Still no reply or feedback from Welle Official. Nothing! I seriously just want a full refund now and never ever want to deal with this pathetic business again. Just look at the amount of negative reviews coming through on HelloPeter.
I urge everyone reading this review to just walk away from Welle Official. Don't even think of buying anything from them. Don't do it.
I urge everyone reading this review to just walk away from Welle Official. Don't even think of buying anything from them. Don't do it.
EU
Erick U's update21 Feb 2022, 09:30
Reviewer Update
I'm seriously lost for words... Still no reply or feedback from Welle Official. Nothing! I seriously just want a full refund now and never ever want to deal with this pathetic business again. Just look at the amount of negative reviews coming through on HelloPeter.
I urge everyone reading this review to just walk away from Welle Official. Don't even think of buying anything from them. Don't do it.
I urge everyone reading this review to just walk away from Welle Official. Don't even think of buying anything from them. Don't do it.
EU
Erick U's updateReviewer Update
01 Mar 2022, 11:49Almost a month after I placed my order... Still no e-mail, phone call and text message from Welle Official. Absolutely nothing apart from this "auto generated" HelloPeter reply which I received on 16 Feb, that said someone from their team will contact me within one business day.
So if you make a payment - and you don't receive the goods within almost a month - how is this not a **** or theft?! I urge everyone not to use Welle Official.
So if you make a payment - and you don't receive the goods within almost a month - how is this not a **** or theft?! I urge everyone not to use Welle Official.
EU
Erick U's update01 Mar 2022, 11:49
Reviewer Update
Almost a month after I placed my order... Still no e-mail, phone call and text message from Welle Official. Absolutely nothing apart from this "auto generated" HelloPeter reply which I received on 16 Feb, that said someone from their team will contact me within one business day.
So if you make a payment - and you don't receive the goods within almost a month - how is this not a **** or theft?! I urge everyone not to use Welle Official.
So if you make a payment - and you don't receive the goods within almost a month - how is this not a **** or theft?! I urge everyone not to use Welle Official.