Efficiency in handling maintenance queries

As someone that works in the service industry and train people in customer service I genuinely appreciated Michail Ribeiro's efficiency in my very first dealing with him as the person handling maintenance queries for Library Gardens tenants. On Monday I logged a maintenance query on the website for plugs that had just stopped working and within an hour the gentleman had already reached out to the electrician the company uses. The electrician swiftly reached out to me to check my availability, he committed to a time and he showed up at the time he said he was going to, and within 3 hours of logging a query with Michail my plugs were replaced. Contractors like Sean are good for every business, I appreciate his professionalism and respect of people's time. My approach when dealing with people is celebrating the kind of behaviour you want to see more of, giving credit where it's due hence this review. I am giving the company a 4 on this review because perfection is unattainable, we should constantly be working towards bettering our service to clients and the company has areas of improvement just like most. For now I am giving them credit for giving the responsibility of handling maintenance queries to someone with a sense of urgency. When it comes to the day-to-day of issues in the building I highly appreciate Mr Peter Thobejane's sense of urgency in handling issues when you report, and the level headedness.