MA
Magor A
1 reviews | Active since Mar 2009
01 Oct 2015, 11:00
No support on warranty claims
On Sunday 27 Oct at 22h30 my solar geyser burst. It is less than 5 years old and is therefore under warranty. I am now getting a complete run around from W.E. Geysers to get this replaced. This is now day 4 without hot water and they just don't care! Clearly they don't want to stand by their warranty. They never return calls and you have to keep chasing them and even then it is nothing but excuses. My biggest regret is that I ever had this product installed. With their lack of service and unwillingness to assist I hope they go out of business as they do not deserve to be operating!
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WE Geysers's replyOfficial
15 Oct 2015, 14:16Hello AnitaM,
You reported this problem as a leaking pipe on the 28th which is not our responsibility. After it was confirmed that it was in fact the geyser, it was replaced. You are the architect of this delay as this matter could have been resolved earlier had it been correctly reported.
Management.
You reported this problem as a leaking pipe on the 28th which is not our responsibility. After it was confirmed that it was in fact the geyser, it was replaced. You are the architect of this delay as this matter could have been resolved earlier had it been correctly reported.
Management.
WE Geysers's reply15 Oct 2015, 14:16
Official
Hello AnitaM,
You reported this problem as a leaking pipe on the 28th which is not our responsibility. After it was confirmed that it was in fact the geyser, it was replaced. You are the architect of this delay as this matter could have been resolved earlier had it been correctly reported.
Management.
You reported this problem as a leaking pipe on the 28th which is not our responsibility. After it was confirmed that it was in fact the geyser, it was replaced. You are the architect of this delay as this matter could have been resolved earlier had it been correctly reported.
Management.