Damaged W.E.Geyser Serial no.082005 I (Horizontal)

Good day<br> <br> It is going to be three full days without hot water in my house because your plumbers can only assist me tomorrow which is rather unfair and unreasonable from your company.<br> <br> Yesterday I called my insurance Auto and General to lodge a claim for the damaged Geyser. Technician were sent out to assess the Geyser before plumber could be contracted. The assessor made recommendation that the Geyser is damaged and need to be replaced as it can burst and damage the ceiling at anytime. He further advice that the Geyser water switch be closed meaning no more hot water in the house. The plumber (24 Fix) came in later in the day to do the replacement but couldn't proceed because the Geyser was still under warranty and that W.E. Geyser should be the one that should replace the Geyser because of the 10 yrs warranty. I called your office to request that the replacement be done today but the Lady said I need to get a reference from my insurer for you to send out the plumber to attend to the problem. On the other hand my insurer said it is a warranty matter and that it does require them to do anything. Please send your plumber to fix my problem today. Thank you