TN
Themba N

1 reviews | Active since Feb 2024

21 Feb 2024, 19:49

Yes

Hi Peter, I would like to complain about Weelee dealership, I've experienced the worst service there, I enquired about a car I like and wanted to purchase via finance, and the application went through and the response came from one of the consultants, Lufuno, saying the car I wanted cannot be financed but there's a Kia Rio that's the same price as the one I wanted before, the car was R109 999. But after the finance was approved, the car was R139 999. He **** about the price. I requested that he cancel the contract and he said he will. Today when I was busy with another different dealer who has approved the car for me, they said I still have a contract with Weelee so they can't give me a contract. I tried calling Weelee the whole day, I was transfered more than 10 times, eventually when I talked to one of the rude ladies at Weelee, she said she's busy with a customer, I must wait. I was so furious, I screamed at her telling her to cancel the contract. I'm just glad I did not go into business with them. I still can't buy a car because of Weelee's nonsense service 😡😡😡😡😡

0
Replies (2)
Weelee
Weelee's reply21 Feb 2024, 21:10
Official
Hi Themba,

We are sorry to hear about your dissapointing experience with us. We completely understand your frustration and can assure you the matter will be escalated internally and will not be taken lightly. We appreciate you bringing this to our attention and again, we're so sorry about the inconvenience. 

The Weelee Team
TN
Themba N's update22 Feb 2024, 09:43
Reviewer Update
Today again I called the dealership, with no assistance, the lady said they will ask Lufuno to contact me. Why is it hard to send my cancelled contract to the new dealer🤷♂️. Can you guys please sort this out. You are making me very angry😡