Worst Car Buying Experience

The most horrible car buying experiences I’ve had in Johannesburg. Today my partner and I after receiving communication of Carwash promotion at “Weelee Megastore” decided to drive all the way from the Eastrand to go look and possibly purchase her dream car arrived at Weelee Megastore to be told at just before 13:00 that the Carwash has been closed and all the workers have gone. Thereafter asking reasons why it was closed the Weelee staff outside advised us that we should have arrived in the morning. I then proceeded to show the staff on the picture attached of the invitat.ion that no specific time details where indicated via email or sms when customers should arrive , bearing in mind the Weelee Megastore closes at 15:00 on Saturday as advertised by Google. To our disappointment our experience was totally negative upon receiving that feedback. We the decided after driving such a long distance to go inside to find a car for my partner. As we entered I saw 2 Weelee sales gentlemen wearing green golf shirts (one gentleman had a beard and the other no beard) at the reception and then proceeded towards them to greet them and ask for assistance for a specific vehicle we want to purchase. No response was received from both Weelee sales gentleman wearing green golf shirts. . I greeted once again and Both of them ignored me completely even though I was standing directly infront of them and continued talking in Afrikaans and did not even look at me . I walked away and went to reception to ask for assistance as it seems non of their sales people do not want to interact with me . The reception was kind enough to great me and I asked why the sales people don’t want to help and she too said she does not understand. I feel from that experience at the door “Weelee Megastore “only can assist or help customers who are are certain type or preference that do not look like me . As disappointing as that was my partner advised me to just go in and look at the vehicles ourselves even though I felt our money is not good enough for Weelee Megastore Midstream. We found a vehicle she liked and there was a gentleman I approached and asked which type of sales people can assist us as no assistance was given at the door and further explained to the Weelee employee what we experienced at the entrance. The Weelee employee then apologized for the disappointment experience at the entrance and got us a sales agent by the name of Magan who completely turned the situation around and gave us the attention and guidance we required from the entrance. Magan the sales agent deserves a 5 star customer service experience regardless of the non interaction we received today. I am really disappointed by Weelee Megastore Midstream as we assumed today we’ll be buying a car but unfortunately due to the lack of customer service and experience left with nothing . I would honestly not recommend this place to my entire network or family if they needed to purchase a vehicle. I hope this review might make you consider how to value your 1st time visitors or more importantly any customer who’s looking to buy a vehicle. The minute we left we drove up the road to find a “We Buy Cars” which is as big who had such friendly staff and gave us such a warm welcoming. I hope you learn from this and start focusing on who your target market is and not only servicing specific people or preferences. We can only wonder if I could speak Afrikaans if the experience would have been different today