BK
Babita K

1 reviews | Active since Aug 2024

12 Aug 2024, 10:16

Wont recommend them for buying a vehicle

I am deeply disappointed with the recent experience my husband and I had with Weelee. Initially, the process seemed promising—everything was warm and cordial before the purchase. However, the situation deteriorated rapidly post-sale.

To begin with, we were left chasing after every step of the process. The delivery of the NaTIS documents was significantly delayed, and despite our repeated follow-ups, the salesperson stopped answering our messages.

The problems only became worse from there. Shortly after purchasing the vehicle, it began experiencing multiple issues. We reached out to their aftersales department, only to be met with a barrage of excuses and unfulfilled promises. The quality of both the vehicle and the service we received was far below what one would expect.

We are now seeking legal advice as we believe we have been de*****ed. What should have been a smooth and professional transaction has turned into a frustrating ordeal. I strongly advise potential buyers to proceed with caution if considering a purchase from Weelee.

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Replies (1)
Weelee
Weelee's reply13 Aug 2024, 10:53
Official
Hi Babita,

Thank you for your honest feedback, and we extend our sincerest apologies for the bad experience you have had with us. We understand your frustration and can assure you this is not the level of service we aim to provide. We always try our best to be fair and find a solution that puts our customers in a better position. We have escalated the matter internally and have sent your details to our team so they can look into and remedy the situation. 

We know there is always room to do better, and our promise is for us to continue to push, improve, and always do right by our customers. Feel free to reach out to us anytime and we'll see to it that you get what you need. 

Regards,
The Weelee team