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Veroniccah N

1 reviews | Active since Sept 2013

16 Apr 2024, 17:18

Weelee sells cars that have problems and promise to send dekra reports. Sales person **** about everything when he sold me the car.

I bought a car at weelee and I paid cash for it. The sales guy by the name of Jaden said it was not necessary to do a test drive as he did it himself. I took his word for it because anyway I will return the car if there are problems. My son who is 22 years old and doesn't have experience with cars was driving it when we left weelee. I drove the car 2 days later and realised that the car had many issues. I communicated with Jaden and he just ignored my messages. I managed to get the managers name (Nic) and number and he promised that his aftersales department will contact me which never happened until I drove there myself. I was then attended by Dylan "After sales" I told him how disappointed I was as I thought weelee was a reputable car sales only to find that they lie to their customers. Dylan promised that they will send one of their drivers to come fetch this car I bought from them and lend me a courtesy car. Today he has changed the arrangement saying his manager says they cannot borrow me the car, which means I must suffer the inconvenience while they have y money. To top it off, I fetched the car 6 weeks ago but they have not given me the papers of the car, They gave me a spare wheel with 2 holes on top of everything that is wrong with the car.

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Replies (2)
Weelee
Weelee's reply16 Apr 2024, 17:45
Official
Hi Veroniccah, 

We are so sorry for the delay in communication and less than satisfactory service. We understand your frustration and can assure you your concerns are not taken lightly. We appreciate you taking the time to bring them to our attention and we'll be reaching out to you shortly to resolve the matter. 

The Weelee Team
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Veroniccah N's update16 Apr 2024, 17:50
Reviewer Update
How urgent will you be solving my issue. The communication is that you will be taking this car tomorrow for fixing and leaving me destitute after I was promised a courtesy car.