Weelee Refuses to Assist After Engine Failure – Hiding Behind 6-Month Warranty

Following my previous complaint, I was contacted by Jonathan Jenkins on 4 April 2026.

During this call, I was clearly informed that Weelee will not assist me any further because the vehicle is now outside of the 6-month warranty period.

This is despite the following facts:

* The vehicle suffered a catastrophic engine failure within months of purchase * The failure was confirmed by an independent assessment (internal damage to valves, pistons, and cylinder head) * The warranty only partially covered the repair, leaving me with a shortfall of R17,941 * I have received no meaningful assistance from Weelee throughout this process

Additionally:

* There was absolutely no after-sales follow-up from Weelee after the purchase * The only communication I had was when I requested a radio PIN shortly after purchase * I am still not receiving feedback, despite being told the matter would be discussed with the warranty provider

It is unacceptable for a dealership to rely solely on a 6-month warranty and then refuse to assist a customer with a major mechanical failure that occurred shortly after purchase.

Under the Consumer Protection Act, goods must be of good quality, durable, and fit for purpose. A complete engine failure within this timeframe raises serious concerns about the condition of the vehicle at the time of sale.

I request that Weelee:

1. Reconsider their position 2. Assist in resolving the outstanding shortfall 3. Take accountability for after-sales support

Failing this, I will have no choice but to escalate the matter to the Motor Industry Ombudsman of South Africa (MIOSA).