GvdB
Gerard van den Bergh

1 reviews | Active since Feb 2017

19 Jun 2024, 11:14

WEELEE only replaced one brake pad on car to cancel brake wear sensor.

I Bought i car From WEELEE megastore in February. When we went for the test drive a looked at the service requirements and saw that the front brake pads needed to be replaced. I informed the sales person Barend, and he said that they do a 80 point check and will due all necessary services.

2 months after driving the car the rear brake pads wear sensor came on. They said that it was not necessary to be replaced when the car was sold. So i replaced them myself.

Last week the car started making a horrible noise from the lest front wheel. i checked the onboard computer and it said that the brake pads were still perfect. i removed the wheel and brake caliber and saw that they only replaced one brake pad with their service, the pad with the wear sensor. the other pads were all steel on steel. the discs were ruined. the car shudders when braking (even after i replaced all). i spoke to Barend again and he also gave me his manager Nic's number informed them both about this, and got zero feedback.

They put my wife's life in danger by trying to save a few on brake pads. They only replaced the one pad with the wear sensor so that the warning would go away. This is the most pathetic experience i have ever had in buying anything.!!!! Not is single attempt was made to rectify the problem.

0
Replies (3)
Weelee
Weelee's reply19 Jun 2024, 13:58
Official
Hi Gerard, 

We're so sorry to hear you've had such a disappointing experience with our team and for the delay in communication. This is not the level of service we aim we to provide and can assure you, your review is not taken lightly. We appreciate you taking the time to provide us with feedback and for bringing this to our attention and we'll be escalating this internally to ensure you're contacted and your concerns are addressed. 

The Weelee Team
GvdB
Gerard van den Bergh's update25 Jun 2024, 08:35
Reviewer Update
Still have not received any feedback regarding this issue. And my messages to sales person and a manager at WEELEE are again being ignored.!!!
GvdB
Gerard van den Bergh's update25 Jun 2024, 08:36
Reviewer Update
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