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Marius W

1 reviews | Active since Oct 2022

13 May 2023, 11:33

Weelee no show for appointment

Would not continue any further dealings with Weelee due to lack of customer service not advising that appointment cannot be honored and wasting my time. Really disappointing as I only heard good things, will be going to the competition rather.

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Replies (3)
Weelee
Weelee's reply13 May 2023, 11:47
Official
Hi Marius,

Thank you for your honest feedback. We are so sorry to hear that our service didn't live up to your expectations - we've clearly dropped the ball with this one. I have escalated the matter internally and we will be contacting you soon if you would consider giving us another chance. We would like to make this right. 

Thanks again for letting us know about your experience, we rely on the feedback of our clients to ensure we continue delivering a high quality service. 

The Weelee Team
MW
Marius W's update16 May 2023, 09:50
Reviewer Update
The true measure of a company's values are how they respond to customer complaints. I can attest that the prompt effective manner in which Weelee responded is testament to there commitment to customer care. Well done, others can learn from Weelee, really appreciate the support!
Weelee
Weelee's reply16 May 2023, 11:55
Official
Hi Marius, 

We appreciate the opportunity to make things right! 

thank you, 
The Weelee Team