GB
Gilda B
1 reviews | Active since Mar 2022
05 Jun 2024, 09:27
Weelee Megastore - nightmare of an after-sale experience
We bought a car from Weelee on 30 April 2024. The pre-sale service was excellent. The salesman was Minenthle. From that day I have contacted the salesman numerous times to remind him of the radio code he promised to obtain and send to me, as well as the registration documents. This vehicle has still to date, not undergone change of ownership. Even though that is supposed to be done within 21 days. It is now thirty five (35!) days after purchase and I have still not received promised feedback - no promised radio code, no Natis documents... A telephone call to their helpdesk was just as fruitless, being assured a ticket will be logged. And then what...? Thirty five days...
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Replies (2)
Weelee's replyOfficial
05 Jun 2024, 10:33Hi Gilda,
We are so sorry for the inconvenience caused and the delay in communication. We understand your frustration and can assure you this is not the level of service we aimed to provide our customers. We appreciate you taking the time for bringing this to our attention and we've escalated the matter internally and will be contacting you urgently to ensure that your concerns are heard and taken on board.
The Weelee Team
We are so sorry for the inconvenience caused and the delay in communication. We understand your frustration and can assure you this is not the level of service we aimed to provide our customers. We appreciate you taking the time for bringing this to our attention and we've escalated the matter internally and will be contacting you urgently to ensure that your concerns are heard and taken on board.
The Weelee Team
Weelee's reply05 Jun 2024, 10:33
Official
Hi Gilda,
We are so sorry for the inconvenience caused and the delay in communication. We understand your frustration and can assure you this is not the level of service we aimed to provide our customers. We appreciate you taking the time for bringing this to our attention and we've escalated the matter internally and will be contacting you urgently to ensure that your concerns are heard and taken on board.
The Weelee Team
We are so sorry for the inconvenience caused and the delay in communication. We understand your frustration and can assure you this is not the level of service we aimed to provide our customers. We appreciate you taking the time for bringing this to our attention and we've escalated the matter internally and will be contacting you urgently to ensure that your concerns are heard and taken on board.
The Weelee Team
GB
Gilda B's updateReviewer Update
06 Jun 2024, 10:40Dylan managed to obtain the requested radio code for me. Appreciated, thanks so much!
That is unfortunately not the biggest issue. I still do not have any of the required documents to change ownership and to register this car.
I can also not manage to obtain a quote from Weelee, to pay them, to register on my behalf.
This remains a losing battle. Ridiculous...
That is unfortunately not the biggest issue. I still do not have any of the required documents to change ownership and to register this car.
I can also not manage to obtain a quote from Weelee, to pay them, to register on my behalf.
This remains a losing battle. Ridiculous...
GB
Gilda B's update06 Jun 2024, 10:40
Reviewer Update
Dylan managed to obtain the requested radio code for me. Appreciated, thanks so much!
That is unfortunately not the biggest issue. I still do not have any of the required documents to change ownership and to register this car.
I can also not manage to obtain a quote from Weelee, to pay them, to register on my behalf.
This remains a losing battle. Ridiculous...
That is unfortunately not the biggest issue. I still do not have any of the required documents to change ownership and to register this car.
I can also not manage to obtain a quote from Weelee, to pay them, to register on my behalf.
This remains a losing battle. Ridiculous...