JB
James B
1 reviews | Active since Mar 2018
02 Oct 2024, 11:12
Weelee have the worst sales person
Dean Haasbroek from Weelee is most possibly the worst sales person one can find - When buying a vehicle it took an endless amount of time to receive the OTP and required documents. When promised the car will be ready, the driver arrived, only to find out it is not ready. When the car was eventually collected, it is NOW over a month and we still have not received the car's documents etc despite numerous calls and emails.
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Replies (2)
Weelee's replyOfficial
02 Oct 2024, 12:38Hi James,
We sincerely apologise for the delays in communication and your experience. Thank you for taking the time to bring this to our attention, this is not the level of service we aim to provide. We understand your frustration and can assure you that your concerns are not taken lightly. We have escalated the matter internally and will work on resolving your concerns and getting your documents to you.
Regards,
The Weelee Team
We sincerely apologise for the delays in communication and your experience. Thank you for taking the time to bring this to our attention, this is not the level of service we aim to provide. We understand your frustration and can assure you that your concerns are not taken lightly. We have escalated the matter internally and will work on resolving your concerns and getting your documents to you.
Regards,
The Weelee Team
Weelee's reply02 Oct 2024, 12:38
Official
Hi James,
We sincerely apologise for the delays in communication and your experience. Thank you for taking the time to bring this to our attention, this is not the level of service we aim to provide. We understand your frustration and can assure you that your concerns are not taken lightly. We have escalated the matter internally and will work on resolving your concerns and getting your documents to you.
Regards,
The Weelee Team
We sincerely apologise for the delays in communication and your experience. Thank you for taking the time to bring this to our attention, this is not the level of service we aim to provide. We understand your frustration and can assure you that your concerns are not taken lightly. We have escalated the matter internally and will work on resolving your concerns and getting your documents to you.
Regards,
The Weelee Team
JB
James B's updateReviewer Update
07 Oct 2024, 10:05Another 7 days passed without any resolution - A clear indication that Weelee does not understand the frustration as claimed in their response, and are not interested in getting this issue resolved.
JB
James B's update07 Oct 2024, 10:05
Reviewer Update
Another 7 days passed without any resolution - A clear indication that Weelee does not understand the frustration as claimed in their response, and are not interested in getting this issue resolved.