SB
Sizwe B

1 reviews | Active since Oct 2019

13 Mar 2025, 20:43

Weelee dealership injustice

Disappointing Experience with Welee Dealership I am extremely disappointed with the service I received from Welee Dealership. I purchased a vehicle from them, but unfortunately, it came with severely damaged tires that were losing air constantly.

When I brought this issue to their attention, they refused to take responsibility, hiding behind a Deca report that claimed the vehicle was in good condition. However, the reality was far from it. I was forced to repair the tires myself, which was not only inconvenient but also expensive.

To make matters worse, I had to constantly use tire fixer to keep the tires inflated. It's suspicious that Willie Dealership re**** so heavily on the Deca report, and I question the authenticity of the document.

Furthermore, I was disappointed with the customer service I received, particularly from the manager, Mr Robinson, and the sales team. They employed delaying tactics and arrogant behavior, giving the impression that they were assisting me while ultimately dismissing my concerns.

I warn potential customers to be cautious when dealing with Willie Dealership. Before purchasing a vehicle, make sure to:

1. *Inspect the tires thoroughly*: Check for any signs of damage or wear. 2. *Check the car battery*: Ensure it's in good condition to avoid any surprises. 3. *Get a mechanic's inspection*: Have a trusted mechanic inspect the vehicle before you buy.

By taking these precautions, you can avoid the frustrating experience I had with Willie Dealership.

Rating: 1/5 I hope this review serves as a warning to others and that Willie Dealership takes steps to improve their customer service, vehicle inspection process, and sales practices.

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Replies (1)
Weelee
Weelee's reply14 Mar 2025, 08:58
Official
Hi Sizwe,
 We sincerely apologise to hear about your experience and understand how frustrating this situation must have been for you. Thank you for bringing this to our attention. We strive to ensure a smooth and transparent vehicle purchasing process, and we take concerns like yours very seriously.   We acknowledge your dissatisfaction and will investigate this matter to work towards a resolution.
Regards,
The Weelee Team