ZK
Zandrie K
1 reviews | Active since Jan 2018
08 Feb 2024, 17:01
Weelee - Completely disgusted
Bought a Ford Ecosport vechile from Weelee in Kempton Park toward the end of last year, they now moved the Branch to Centurion. My car broke down due to a gearbox issue on Sunday. I called the sales person Sinclair on Monday which he gave me contact details for the people who I need to call in order for them to collect my vechile and provide me with a loan vechile while they are fixing my vechile. Firstly they do not answer there phones and tell you they will assist as soon as they have loan vechiles available. In the mean time I need to make plan to get to work everyday and they not giving me any updates. The manager Jonathon have still not called me back since Monday.
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Replies (1)Weelee's replyOfficial
08 Feb 2024, 19:34Hi Zandrie,
We are so sorry for the inconvenience. We appreciate you bringing this to our attention. We've escalated the matter and we will be in touch with you shortly to resolve it. This is not how we want our customers to feel after their purchase with us and we can assure you this is not the standard of service we aim to deliver.
The Weelee Team
We are so sorry for the inconvenience. We appreciate you bringing this to our attention. We've escalated the matter and we will be in touch with you shortly to resolve it. This is not how we want our customers to feel after their purchase with us and we can assure you this is not the standard of service we aim to deliver.
The Weelee Team
Best regards,
Weelee's reply08 Feb 2024, 19:34
Official
Hi Zandrie,
We are so sorry for the inconvenience. We appreciate you bringing this to our attention. We've escalated the matter and we will be in touch with you shortly to resolve it. This is not how we want our customers to feel after their purchase with us and we can assure you this is not the standard of service we aim to deliver.
The Weelee Team
We are so sorry for the inconvenience. We appreciate you bringing this to our attention. We've escalated the matter and we will be in touch with you shortly to resolve it. This is not how we want our customers to feel after their purchase with us and we can assure you this is not the standard of service we aim to deliver.
The Weelee Team
Best regards,
