TM
Thapelo M

1 reviews | Active since Oct 2024

31 Dec 2025, 12:39

Weelee Centurion Sold me a car and broke down less than a month and refused to assist

My Name is Thapelo Mutle I bought a vehicle(Nissan Qashqai 2016 Model 1.6DCI) at Weelee Centurion through Wesbank on the 8th of December 2025 on the 24th of December 2025 the engine light goes on I called the Sales person to lodge a complaint that hardly a month purchased a car the engine light goes on the sales person referred me to the after sales team a lady called Shané and Jonathan then Shané booked the car at Black Wolf workshop to get it checked only to find out that the car's turbo was about to die, The sales person suggested that Weelee must give me a courtesy vehicle in the meantime as I have already planned a trip today 31 December 2025 Shané refused, this morning I went to the dealership to find out that what assistance can I get as I have trip this afternoon and I don't have a car Shane's manager Jonathan refused to speak to me he made me wait for an hour and he never bothered to speak to me then I told the salesperson who sold me the car that I'm canceling the deal because of this issue of the car because now I don't want the car anymore because I don't trust it anymore less than a month the engine light comes on I suggested that they sell me another car and change Shané refused she threatened me with her CEO that it won't be possible to cancel the deal and to purchase another car because it's not the dealerships problem anymore.I got the worst service ever from Weelee and threats that I can't cancel the deal whereas it's not within my right and they new that the car will give me problems that's why Jonathan didn't want to speak to me.

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Replies (2)
TM
Thapelo M's update31 Dec 2025, 13:28
Reviewer Update
Even the After Sales Lady called Shané she even told me yesterday through a phone call that I SHOULD KNOW BETTER THAT THE CAR I BOUGHT IS A SECOND HAND
Weelee
Weelee's reply31 Dec 2025, 14:57
Official
Hi Thapelo M

Thank you for your feedback. It is concerning to hear about your experience, and we sincerely apologise for any distress this has caused. Your concerns are important to us. We will be in contact with you. 

The Weelee Team