VN
Vusi N
1 reviews | Active since Oct 2019
16 Jul 2024, 05:49
Weelee Centurion are ******
Bought a car on the 1st of June 2024. Personally collected it and drove it home which is ****M away. The car broke down on the 2nd of July after having driven only 2000KM and after only one month with me. Had it taken to Ford by my insurance and sent the quotation and fault report to @Weelee Centurion. They sold me a car with a leaking ERG hose and the engine overheated. They have been deflecting and sending me from one person to another and now they are not answering nor returning my calls, e-mails nor whatsapps. I even went as far as locating a cheaper RMI approved agent who can fix the car. Still no one from @Weelee Centurion has called me regarding assistance with this car. I have resorted to taking the legal route with these ****** and would never recommend anyone to buy from them. Just stay away. The dealership has no sense of business ethics or intergrity.
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Weelee's replyOfficial
17 Jul 2024, 14:15Hi Vusi,
Firstly, we would like to thank you for your honest feedback, and we value your opinion. Secondly, we would like to extend our sincerest apologies that your attempts to communicate and rectify this matter seem to have not been met with urgency. We are truly sorry. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally, and a consultant will reach out to you to ensure this matter is handled correctly.
Regards,
The Weelee team.
Firstly, we would like to thank you for your honest feedback, and we value your opinion. Secondly, we would like to extend our sincerest apologies that your attempts to communicate and rectify this matter seem to have not been met with urgency. We are truly sorry. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally, and a consultant will reach out to you to ensure this matter is handled correctly.
Regards,
The Weelee team.
Best regards,
Weelee's reply17 Jul 2024, 14:15
Official
Hi Vusi,
Firstly, we would like to thank you for your honest feedback, and we value your opinion. Secondly, we would like to extend our sincerest apologies that your attempts to communicate and rectify this matter seem to have not been met with urgency. We are truly sorry. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally, and a consultant will reach out to you to ensure this matter is handled correctly.
Regards,
The Weelee team.
Firstly, we would like to thank you for your honest feedback, and we value your opinion. Secondly, we would like to extend our sincerest apologies that your attempts to communicate and rectify this matter seem to have not been met with urgency. We are truly sorry. We understand your frustration and can assure you this is not the level of service we aim to provide. We have escalated the matter internally, and a consultant will reach out to you to ensure this matter is handled correctly.
Regards,
The Weelee team.
Best regards,