GS
Gus S
1 reviews | Active since Jan 2025
17 Jan 2025, 06:13
Weelee Centurion
Was impressed by service received until vehicle was purchased. After that NO customer service. Almost going 3 weeks now and still waiting for certain docs,license disc, and answers. Was charged R15000 for extended motor warranty but after going through the paperwork it states I'm covered for 0 Km. What the......... vehicle was supposed to be serviced BUT to my surprise wasn't! The car even has error codes which was suppose to be covered by the "warranty" but enough said. (Not really surprised anymore anyway) bringing this to their attention obviously only 1 excuse and we will get back to you but they never do! So disappointed its unreal!
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Replies (1)Weelee's replyOfficial
20 Jan 2025, 11:45Hi Gus,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is not the standard of service we strive to provide, and we take your concerns very seriously.
Please know that we have escalated this matter internally, and one of our senior team members will be in touch with you to resolve these issues and provide the answers you need. Your satisfaction is very important to us, and we’re committed to making this right.
Regards,
The Weelee Team
We sincerely apologise for the frustration and disappointment you’ve experienced. This is not the standard of service we strive to provide, and we take your concerns very seriously.
Please know that we have escalated this matter internally, and one of our senior team members will be in touch with you to resolve these issues and provide the answers you need. Your satisfaction is very important to us, and we’re committed to making this right.
Regards,
The Weelee Team
Weelee's reply20 Jan 2025, 11:45
Official
Hi Gus,
We sincerely apologise for the frustration and disappointment you’ve experienced. This is not the standard of service we strive to provide, and we take your concerns very seriously.
Please know that we have escalated this matter internally, and one of our senior team members will be in touch with you to resolve these issues and provide the answers you need. Your satisfaction is very important to us, and we’re committed to making this right.
Regards,
The Weelee Team
We sincerely apologise for the frustration and disappointment you’ve experienced. This is not the standard of service we strive to provide, and we take your concerns very seriously.
Please know that we have escalated this matter internally, and one of our senior team members will be in touch with you to resolve these issues and provide the answers you need. Your satisfaction is very important to us, and we’re committed to making this right.
Regards,
The Weelee Team
