Weelee

BAD SERVICE AFTER THE BUY OF THE VEHICLE.

I am writing to express my deep dissatisfaction and frustration regarding the vehicle I purchased from your dealership, which was advertised as being in “platinum” condition and free of issues. Unfortunately, my experience has been the complete opposite.

Since taking ownership of the car, I have encountered ongoing problems that have not only caused me significant inconvenience but have also impacted my ability to fulfill work commitments. I previously waited almost five days for the return of the vehicle after a supposed repair, only for the issues to persist.

This is not the first time I’ve faced such disappointment. My Renault Duster, also purchased from your dealership, needed repairs just two weeks after purchase. The same issue reoccurred shortly after, again leaving me without transportation—this time while on vacation, further compounding the inconvenience and cost.

I am at a point where I no longer want to deal with this vehicle or the recurring problems it brings. I cannot continue to bear the emotional and financial strain of owning a car that is unreliable. The additional expenses I’ve incurred just to get to work defeat the entire purpose of having a vehicle. I urge you to take full responsibility for the situation and come back to me with a fair and immediate resolution. I trusted your dealership to deliver a reliable vehicle, and that trust has unfortunately been broken.

I look forward to your prompt response and a proposed way forward that acknowledges the inconvenience, time, and cost this situation has caused me.

Sincerely, Jeanru