1 reviews | Active since Aug 2024
WEELEE bad, VERY BAD aftersales services
I Bought a vehicle 3 weeks ago from WEELEE. when i drove the vehicle from the dealership home i found that there was something wrong with the front brakes, it is shuttering badly at a speed of 120km/h. I reported this the same day. I have asked for assistance from the salesman for the repairs without any luck. Secondly WEELEE owes me a spare key and the 2 year warrantee documents. Promises was made that they will send me the Warranty via email of which it is still outstanding. Molefi Mohohlo - salesman, informed me that someone will get in contact to replace the spare key, its also 2week gone without any action. Buying a car receives good attention at WEELEE for the moment. Once you out the door aftersales services is also out the door.
I have been in contact constantly. "IF" and a very big "IF" the salesman answer his calls and WhatsApp's he promise the moon and the sun without delivering. Hendrik Beetge
We sincerely apologise for the difficulties you’ve experienced since purchasing the car and for the lack of response to your attempts to communicate. Thank you for bringing this matter to our attention. We have escalated your case internally and will be contacting you to address and resolve the situation. Please note that we have sent your details to our sales team so they may look into this and contact you to assist you. We know there is always room to do better, and our promise is for us to continue to push, improve, and always do right by our customers.
Regards,
The Weelee Team
We sincerely apologise for the difficulties you’ve experienced since purchasing the car and for the lack of response to your attempts to communicate. Thank you for bringing this matter to our attention. We have escalated your case internally and will be contacting you to address and resolve the situation. Please note that we have sent your details to our sales team so they may look into this and contact you to assist you. We know there is always room to do better, and our promise is for us to continue to push, improve, and always do right by our customers.
Regards,
The Weelee Team