1 reviews | Active since Aug 2024
Weelee bad experience!
I Flew to JHB to search for a good second hand car. Ultimately I found a 320d BMW at Weelee. I decided against the car because of the inside door handles. I had limited time left in JHB and decided to look elsewhere. The manager Nick called me and asked me to come back as they had other options. The following day they showed me a BMW X3. The back tail light was lose and the car hasn't done road worthy yet. This was the Tuesday and we had to be back in Cape Town by Thursday morning. The plan was to drive the car back. Long story short, the car wasn't ready in time and we were forced to fly back to Cape Town. So, I received the car a week later in Cape Town. The second day driving the car the notification came up to replace front brake pads. I checked the pads and they had minimum left. Also there was a terrible annoying rattle front left, the inside of the right wheel arch had 4 clips missing and the windscreen wiper washer water came out poorly. The one numberplate got lost on the transport to Cape Town and until today I am driving with one plate. Weelee told me that the car passed road worthy and they will not replace the brakes. The last 2 weeks I left messages, called numerous times and no reply from Nick or Kim(Sales person). They don't answer or return any messages. Up to today - 4 weeks later - I haven't received the registration certificate. So, I can't do the licensing!!!!!!!!! Summary: I had to replace the front Brake Pads and scheem the discs yesterday R1800, The wiper washer pipe link is broken and BMW Charge R3500, There is still the horrible vibration in the car and BMW wants R2500 to check it out. The inside right wheel arch cover is different from the left - this makes me think that this car was in an accident, the idrive knob sticks and doesn't work properly. I would strongly urge potential buyers to look elsewhere, these people are not forthright and once you are out the door you are on your own. I was and still are treated unfairly after paying nearly R340k for this car. Why would they totally ignore my calls??? I retract in full the review done when I received the car.
We sincerely apologize for the difficulties you've experienced since purchasing your vehicle and for the lack of response to your attempts to communicate. We understand your frustration and assure you that this is not the level of service we strive to provide. Thank you for bringing this matter to our attention. We have escalated your case internally and will be contacting you to address and resolve the situation.
We understand how disheartening this must be and want to assure you that we are committed to resolving this issue. We want to assure you that we take these matters seriously and are dedicated to making things right. Again, we apologise for your frustration and hope to make things right.
Regards,
The Weelee Team
We sincerely apologize for the difficulties you've experienced since purchasing your vehicle and for the lack of response to your attempts to communicate. We understand your frustration and assure you that this is not the level of service we strive to provide. Thank you for bringing this matter to our attention. We have escalated your case internally and will be contacting you to address and resolve the situation.
We understand how disheartening this must be and want to assure you that we are committed to resolving this issue. We want to assure you that we take these matters seriously and are dedicated to making things right. Again, we apologise for your frustration and hope to make things right.
Regards,
The Weelee Team