MM
Macduff M

1 reviews | Active since Jul 2020

18 Apr 2024, 09:04

WEELEE BAD CUSTOMER SERVICE

When I thought I had reached the end of my journey with the so-called WEELEE in Centurion after requesting my refund due to their unprofessional service, I signed all the refund papers on 10-04-2024 which the consultant Sinclair promised that the refund would take only 5 working days, on the 4th day I followed up with him because I know he can't keep his promise, he then carry on lying that I mustn't worry the submission is done and he even spoke to the head of finance, they will refund as promised. On the day when my money was supposed to be cleared, I requested proof of payment from him (Sinclair), the guy kept on telling the same story that the payment had been processed and that he would send the proof of payment, which I ended up contacting his manager Nic Sillate who acted professionally over the phone and he also carry on lying that he will follow up and he will come back to me asap, I waited for his call which he never did. So I think lying at WEELEE Centurion branch is a culture, most of their consultant behave like con artists. Sinclair after WEELEE picked up my review on HELLO PETER he sent me a what up requesting I must delete the review on HELLO PETER, check the below whats up from him: Yes sir. Will you be so kind to please remove the Hello peter review sir. If there is anything i can do to convince you to remove it.

I then answered him that I couldn't, I told him how disappointed I was with their service.

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Replies (1)
Weelee
Weelee's reply18 Apr 2024, 09:24
Official
Hi Macduff, 

Thanks for taking the time to provide such a detailed and honest review of your experience with our service. We are terribly sorry for the disappointing experience and have escalated the matter internally for review. We apologize for the delay in the process and can assure you your concerns are not taken lightly. 

The Weelee Team