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Marilize W

1 reviews | Active since Jun 2024

26 Jun 2024, 08:58

Weelee awefull experience

I had an awefull experience with Weelee. I bought a Jeep compass that was totally broken, although they assured me the car was sound. Pravin the FNI signed off on my OTP at Standard Bank although I did not give final authorization or otp pin. Marc the aftersalesman just blatantly ignored my phone calls and messages. Someone at Weelee came to fetch the Jeep for repairs. The car has not be with me for the last three months, but Standard Bank is still debiting payments. The attorneys got involved. Weelee assured my attorneys that they will refund my R30 000 deposit and retract the contract from Standard Bank. Its been 3 weeks....since that commitment and nothing yet. To sum up: I bought a broken car, the deal has been very questionable. I have no car. No deposit to buy a new car. I am a single parent so have no means of transport. And everyone at Weelee is ignoring my enquiries.

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Replies (2)
Weelee
Weelee's reply26 Jun 2024, 10:27
Official
Hi Marilize, 

Thank you for bringing this to our attention. We are so sorry for the delay in communication and the less than satisfactory experience. We are so sorry for the inconvenience caused. I have escalated your review internally and we will be reaching out to you urgently to make sure the matter is resolved. I understand your frustration and can assure you, your feedback is not being taken lightly. 

The Weelee Team

Best regards,

MW
Marilize W's update27 Jun 2024, 09:55
Reviewer Update
Thank you for your prompt response, I would like to bring it under your attention that the car was in your possession for the last 3 months, whereby the bank deducted three installments from me despite numerous pleads and communication between your personnel and myself about cancelling this deal. I had to make additional plans wrt additional transport areangements, inspite of various formal and informal communications, pledges couldn't solve this matter from your side. I know urge you to repay my three mo ths installments and insure in writing that this transaction has been cancelled from your side with the financial institution being Standard Bank. Please ensure wrt your internal processes that wherby a client notify three of your personnel and the financial institution about this questionable transaction, that thia doesnt happen to other clients, especially single, working mothers.