WEELEE 3 buckled rims and tyres not right

**Subject: Disappointing After-Sales Service Experience**

Hello Peter,

I wanted to share my experience regarding the customer service I received after purchasing a vehicle. At first, the sales team was fantastic and made the buying process enjoyable. However, my experience took a turn when I needed support after the sale.

I bought my car on December 8, and I was thrilled with my purchase. Everything seemed perfect, and there were no issues indicated on the computer regarding the tyres. Unfortunately, after washing my car a couple of weeks later, I discovered damage to the rims and tyres. When I brought this to the attention of the dealership, they refused to take responsibility for the rim and tyre damage.

In an effort to resolve the issue, I took my car to Tiger Wheel and Tyre. They provided a report that revealed three buckled rims, which significantly differ from what the Dekra report showed. I’ve also received conflicting information between the Dekra and Tiger Wheel reports regarding the tyre condition.

Upon seeking repairs, I was quoted for replacing the three buckled rims and two tyres, highlighting the visible damage. However, the management of the dealership has shown no willingness to assist or take accountability for the situation. I even reached out to Weelee for support, but they have been unhelpful and have not responded to my follow-ups.

It’s disheartening to see that prior reviews have indicated similar issues with Dekra reports being fabricated. I cannot accept that I'm left with a car that has three buckled rims and damaged tyres, and the dealership is unwilling to work toward a solution.

I’m sharing this experience in hopes of raising awareness about the lack of after-sales support. I believe that customers deserve better treatment and accountability from dealerships. Hopefully Weelee will sort this issue quickly. And revert back.