SvdW
Soon van der Walt

1 reviews | Active since Dec 2017

17 Jan 2025, 12:16

Wee;ee not with you every step of the way

I am extremely dissatisfied with the service I received from Weelee. Throughout my experience, I was met with poor communication and a lack of follow-through. Despite my attempts to reach out, I was never contacted or informed by Weelee regarding their decision on purchasing or not wanting to purchase my vehicle. It was only after multiple follow-up calls that I was informed the vehicle had been placed into a dealer auction, with no prior discussion or explanation. This lack of transparency and professionalism is concerning, especially given Weelee's claim of guiding customers through every step of the process. Unfortunately, my experience has been far from that, and as a result, I will no longer engage with Weelee in the future.

0
Replies (1)
Weelee
Weelee's reply20 Jan 2025, 12:05
Official
Hi Soon,
 We are truly sorry to hear about your experience and the lack of communication you encountered. This does not align with the level of service and transparency we strive to provide. We have escalated this matter internally to ensure we identify where improvements are needed.  

We’ve escalated this internally to address the issue and improve our service. Thank you for your feedback, and we hope to regain your trust in the future. 

Regards,
The Weelee Team