AN
Alex N

1 reviews | Active since Oct 2024

23 Apr 2025, 09:22

Very Poor Aftersales Service

On 22 March 2025 I took delivery of my 2022 GWM Steed 5. Travelling back home did I almost loose the canopy as the clamps where all damaged and then the following day walking past did I notice a flat spot on my rear tire that is not legal and safe as the cords/wires are exposed. So I did a full 100% visual inspection on all 4 tires. So I also noticed and the other rear tire has a very bad cut on the threads that also exposes the cords on the tire. I contacted my sales person the next day only to be passed around at Weelee Centurion with no outcome and resolution to my situation and the condition of the rear tires. It's has been more than a month and no contact from Weelee. Please people if you buy a vehicle from Weelee. Ask for a Dekra Condition report and also do a 100% visual inspection on everything to ensure you are not takin for a sucker. Also ask for the HPI report and vehicle service history. Once you take delivery you will get no joy out of Weelee. Very Disappointed in my shopping Experience and will not recommend anyone purchasing a vehicle from them. Regards Alex van Niekerk (Secunda)

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Replies (1)
Weelee
Weelee's reply23 Apr 2025, 15:44
Official
Hi Alex,

We're truly sorry to hear about your experience and the serious concerns you’ve raised regarding the condition of your vehicle. This is not the standard of service or safety we strive to deliver, and we completely understand your frustration and disappointment. 

Please be assured that your concerns have been escalated to our team for urgent attention. One of our consultants will be in contact with you shortly to assist in resolving this matter. We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right. 

Regards,
The Weelee Team