1 reviews | Active since Jan 2025
Vehicle
I would not advised anyone to buy from them
We financed a Nissan Qashqai with Weelee with the warranty they give. After 2 weeks of driving the vehicle there was a whistle in the engine we took it to Bosch ( Warranty was you can take the car either to Bosch or Nissan ) so we took it to Bosch where they told us the turbo needs to be recon great the car was standing there for a week once we got the car back my wife was driving to work on the N1 and the car started to give trouble then took it back to Bosch they told us the had no Gearbox oil in great after 2 day got the car back a week later my wife drove from work to home where the broke down again. We phoned Bosch and Weelee regarding the car that broke down we took it Bosch and Weelee went and fetch the car. The car was standing at Weelee for about 2 months where they informed us the engine has seized. The after sales guy I was speaking to is Jonathan from Weelee we I had the worst service I had to phone Jonathan to get an update on the car after a lot of calls we finally got the car back on the 28 November 2024 on December 6 2024 the car made a funny noise again I immediately phoned Jonathan and explain to him what was wrong they came and fetch the it is now the 14 of January 2025 and I still haven't received any feed back on the car I have sent Jonathan a few messages regarding there Return Policy on the contract for a replacement car and still now answer from them aswell
So I would advise to buy at Weelee at all
We are truly sorry to hear about the challenges you’ve faced with your vehicle and the delays in resolving your concerns. We deeply value your trust in Weelee and understand how frustrating this situation must be. We acknowledge the delays in communication, and this does not reflect the standard of service we strive to provide.
Please note, we have escalated this internally and one of our consultants will be in touch to address your concerns. We will investigate the matter with urgency to provide you with an update as soon as possible.
Regards,
The Weelee Team
We are truly sorry to hear about the challenges you’ve faced with your vehicle and the delays in resolving your concerns. We deeply value your trust in Weelee and understand how frustrating this situation must be. We acknowledge the delays in communication, and this does not reflect the standard of service we strive to provide.
Please note, we have escalated this internally and one of our consultants will be in touch to address your concerns. We will investigate the matter with urgency to provide you with an update as soon as possible.
Regards,
The Weelee Team
We received feedback from our sales consultants regarding your case. The turbo was repaired at a repairer of your choice, but subsequent issues, including engine damage caused by a lack of oil, arose. We assisted with repairs and returned the vehicle. When the vehicle came back for further repairs, we informed you that we required a report before initiating the return policy.
The report, shared with you yesterday, indicated signs of negligence, which unfortunately falls outside the return policy terms. As a result, we cannot accept the vehicle back.Please feel free to reach out if you have further questions.
Regards,
The Weelee Team
We received feedback from our sales consultants regarding your case. The turbo was repaired at a repairer of your choice, but subsequent issues, including engine damage caused by a lack of oil, arose. We assisted with repairs and returned the vehicle. When the vehicle came back for further repairs, we informed you that we required a report before initiating the return policy.
The report, shared with you yesterday, indicated signs of negligence, which unfortunately falls outside the return policy terms. As a result, we cannot accept the vehicle back.Please feel free to reach out if you have further questions.
Regards,
The Weelee Team