Unsatisfactory Service Outcome and Vey Poor Behaviour

I had a terrible experience at this Carsales Dealership, Weelee Megastore in Centurion. The Manager, Mr Clint was rude and unhelpful and is refusing to refund me the Reservation Fee of R 5 000,00 that I paid for a Vehicle.

Before payment, I was advised that in the event of cancellation, Weelee would refund me and only deduct 10% of the Reservation Fee as per their company policy. I cancelled the purchase of the Vehicle on 20 June 2024 and notified them of a Refund.

Yesterday (24 June 2024, 14:36) I was contacted telephonically by Mr. Clint indicating that Weelee will not pay me for the Reservation.

I explained to Mr Clint that I've been visiting Weelee Centurion since last year 2023 and that I'm well aware of the Refund for Reservation during cancellation. I was told and I quote - ''YOU ALWAYS COME TO WEELEE AND DONT BUY''.

To be honest, I saw it as a form of Race and Income ************** against myself as a client of Weelee. I am racially discriminated against and Weelee is refusing to pay my refund. I indicated to Mr. Clint that he should never judge a person.

I would not recommend this place to anyone." I'm very disappointed that they don't adhere to their company policy.

I urge people to be very careful with their level of service. We should just stick to the old traditional dealerships we know such as BMW, Toyota, Audi, etc