1 reviews | Active since Sept 2024
Unprofessional and Disappointing Customer Service Experience
I am quite appalled by Willem Noordam's immature and aggressive communication. We originally scheduled a viewing for Willem to evaluate my wife's car. However, she received an excellent deal on a demo 2024 car, and we wanted to see how that would turn out before proceeding with an evaluation at Weelee. We didn’t want to waste our time or Weelee's if we knew we would be taking the other offer.
I informed Willem that we would not be attending the viewing today, and his response was as follows:
"So is Weelee then just a backup? Cause we don't even have an opportunity to see the car... Wow."
I found this response completely unnecessary and uncalled for. The previous deal wasn’t even finalised, yet we are now certain that we won’t be engaging with Weelee, either now or in the future. It is quite upsetting to experience such childish and hostile behaviour from your staff when things don’t go their way.
We sincerely apologise for the disappointing experience you had with our customer service. Professionalism and respect are at the heart of what we do, and we regret that we did not meet these standards on this occasion. Hostility is not part of our company culture, and we assure you that this incident does not reflect our values. We are addressing this issue to ensure it does not happen again. Thank you for bringing this to our attention.
Regards,
The Weelee Team
We sincerely apologise for the disappointing experience you had with our customer service. Professionalism and respect are at the heart of what we do, and we regret that we did not meet these standards on this occasion. Hostility is not part of our company culture, and we assure you that this incident does not reflect our values. We are addressing this issue to ensure it does not happen again. Thank you for bringing this to our attention.
Regards,
The Weelee Team