1 reviews | Active since Feb 2024
Unhappy client bad service
I bought a vehicle at Weelee I was approved for vehicle finance everything went well in the 1st view days where things went wrong the sales lady sends me a form to sign where it states that the item was received in a good condition and without this form the bank will not release the funds bare in mind I am in cape town and the vehicle is in Gauteng so how can I sign for something u haven't received yet ok fine that was the first problem after that there was problems with the oil pump and sensors and other stuff so the vehicle had to be sent to a mechanic ok fine in the time the vehicle was at the mechanic I had to phone regularly to get updates on the vehicle the sales person that assisted me Barend had story after story he promised to phone me back or update me every time but initially I had to make contact to get an update last week he promised us that once the vehicle is done he will personally drive it to the courier to get it delivered to us today he told me he is waiting for the courier to come fetch the vehicle I am utterly disgusted by the bad service that I received and would never want to deal with Weelee ever again the only reason that I am going forward with the deal is because I really want the vehicle and if I apply at another dealership it will effect my credit score but hopefully I won't ever have to deal with Barend again
We are so sorry for the disappointing experience. We understand your frustration and want to assure you we will be investigating the matter and making sure all your concerns are taken on board going forward. This is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to make sure you are updated promptly.
The Weelee Team
We are so sorry for the disappointing experience. We understand your frustration and want to assure you we will be investigating the matter and making sure all your concerns are taken on board going forward. This is not the level of service we aim to provide. We have escalated the matter internally and will be reaching out to you to make sure you are updated promptly.
The Weelee Team
