CL
Charmaine L

1 reviews | Active since Mar 2009

24 Jun 2025, 11:44

Treat this company like the plague, stay FAR away!!!

Treat this company like the plague, stay FAR away!!! We bought a car from Weelee Centurion on the 4th April, on the 26th May the car broke down. We had to tow it back to Weelee Centurion more than 400km away, Jonothan had the car for a week to assess what was wrong. It was only after I phoned to find out what was happening that something was finally done.We were then told that we had to pay for the damage as the car should not have been driven with the warning light on for the engine temperature. We had the car taken by an independent company that did a full diagnostics test and showed that the temperature sensor was not working so the light would not have come on to warn that there is a problem. I have sent Jonothan emails and tried to call him several times, he does not respond, Adrian would not speak to me as he said Jonothan is handling it . I will be reporting them to MIOSA seeing as no one is getting back to me.

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Replies (2)
Weelee
Weelee's reply24 Jun 2025, 12:40
Official
Hi Charmaine,

We’re truly sorry to hear about your disappointing experience, especially considering the excitement and expectations that come with purchasing a vehicle. We acknowledge the frustration caused by the breakdown of the vehicle and the lack of follow-up and communication from our side. Thank you for bringing this to our attention that is not the level of service we aim to deliver.

Please be assured that we have escalated this internally to senior management for urgent review and will be addressing this with the relevant teams. We are committed to finding a fair and transparent resolution and to making this right. Again we sincerely apologise for the inconvenience and distress caused and hope to regain your trust.

Regards,
The Weelee Team
CL
Charmaine L's update26 Jun 2025, 14:59
Reviewer Update
26/6/2025
Still waiting for a response from Jonothan after he promised me I would know by the end of the busniness day yesterday what is happening.