This experience with Weelee was a very rocky transaction

This experience with Weelee was a very rocky transaction. From the get go, upon inspection and offer on my vehicle, Jacques never enquired about whether the car had a short fall with the settlement with the bank. So I booked out my morning, drove to Weelee to give the car in, only to then be told that he didn't know there was a shortfall on the car and I needed to pay that amount immediately for them to take the car. Obviously this threw a spanner in the works. I didn't receive the best attitude from Jacques, which I confronted him on and then his attitude did change and he tried to help the situation as much as he could. Hopefully after this experience he will not forget to ask these questions in the future. Definitely not the service that is advertised as easy and effortless but finally done with this deal.