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Patrick M

1 reviews | Active since Apr 2018

30 Jan 2024, 17:36

They got they're money, now they wouldn't be bothered

I have a really bad experience with this dealership wish this on no one else as it is tiring and time consuming, i bought a car her november last year, made a car finance with Standard bank, the car got financed they got their money now the issue started as i left they said they will do the Natis registration for me and they send it via email the copy for me to do my license disk and plates, fine two weeks past called MOKS my agent how far she said she on it thats 08/12/2023, called her again 22/12/2023 she said she make a temporary one and send it vai door to door which didnt happen even through to the new year, mind you in driving with an expired disk for a month now, on the 6/01/2024 i had to drive with the car as it is to the dealership and force them to write a hand written temporary one and ask why is it taking so long, fast forward to day its the 30/01/2024 the temp is expiring tomorow no communication still from these people, im taking legal steps as in tomorrow to see this through as i cant return the vehicle back to them as the coooling period is past.

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Replies (1)
Weelee
Weelee's reply30 Jan 2024, 20:09
Official
Hi Patrick,

We're so sorry this has been your experience. This is not the level of service we aim to provide and we're so sorry for all the inconvenience caused. We appreciate you taking the time to write such a detailed account of your experience. We have escalated the matter internally and will be contacting you urgently to assist in resolving the matter. 

We're so sorry again for the less than satisfactory service. 
The Weelee Team