JJ
Juan J
1 reviews | Active since Jul 2022
07 Jul 2022, 11:16
These people call the **** out of you
So from the moment you put your vehicle on their platform, you can expect phone calls about every 2hours from them... not stop trying to set up a meeting with whoever the sad sack dealership is and yourself to sell the car ASAP.... WORST part about this whole platform is, its pretty much BS you absolutely never ever get the "Bid" price, dealship usually low***** the **** out of you (in my experience)... after all the effort and the boarderline harassment from the wheelie call centre you feel obligated to accept a trash offer and let wheelie make there 5k commission on the sale and be done with it.... sold 2 cars this way and sure as F#ck will not sell it this way again.
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Weelee's replyOfficial
15 Jul 2022, 13:08Hi there Juan,
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand that this has frustrated you and we apologise for that.
Please kindly note that we do state that upon inspection, if new information is observed, offers have to be adjusted to account for the changes in profile. We apologise for any unhappiness caused regardless as we really do seek to always ensure happy customers and a satisfied outcome. We are extremely disappointed when this is not the case.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best, The Weelee team
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand that this has frustrated you and we apologise for that.
Please kindly note that we do state that upon inspection, if new information is observed, offers have to be adjusted to account for the changes in profile. We apologise for any unhappiness caused regardless as we really do seek to always ensure happy customers and a satisfied outcome. We are extremely disappointed when this is not the case.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best, The Weelee team
Weelee's reply15 Jul 2022, 13:08
Official
Hi there Juan,
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand that this has frustrated you and we apologise for that.
Please kindly note that we do state that upon inspection, if new information is observed, offers have to be adjusted to account for the changes in profile. We apologise for any unhappiness caused regardless as we really do seek to always ensure happy customers and a satisfied outcome. We are extremely disappointed when this is not the case.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best, The Weelee team
We appreciate your honest feedback here and are so sorry to hear you feel this way. We do try to ensure that our customers feel informed and supported throughout the entire process, but we do understand that this has frustrated you and we apologise for that.
Please kindly note that we do state that upon inspection, if new information is observed, offers have to be adjusted to account for the changes in profile. We apologise for any unhappiness caused regardless as we really do seek to always ensure happy customers and a satisfied outcome. We are extremely disappointed when this is not the case.
We know there is always room to do better, and our promise is for us to continue to push, improve and always do right by our customers. We hope you’ll consider giving us another chance in the future. Feel free to reach out to us anytime and we'll see to it that you get what you need.
Best, The Weelee team