1 reviews | Active since Apr 2012
Silence is DEAFENING.......
So its's been almost a week since I wrote my review on Weelee on the problems with my car. I got a message back to say ""someone" would be in contact with me???
Well still no contact from "someone".
Yet again the silence is deafening... just like the last 8 weeks, that I have been waiting for the aftersales team to contact me...
If you look at all the reviews of clients waiting for Weelee staff to sort the problems with the vehicles purchased, they all say it is never their work policy to ignore clients or give bad service... but this seems to be the NORM.
I said in my last review that they had until Monday to respond (sending message to appease me saying someone will be in contact and then nothing, does not constitute responding) . So I have contacted the ombudsman to start the process.
We sincerely apologize for the delay in communication from our after sales team. We take your feedback seriously and understand your frustration. Your case has been escalated internally, and we will be reaching out to you shortly to address your concerns and resolve the situation.
We understand how disheartening this must be, and we want to assure you that we are committed to making things right. Again, we apologize for your frustration and inconvenience caused.
Regards,
The Weelee Team
We sincerely apologize for the delay in communication from our after sales team. We take your feedback seriously and understand your frustration. Your case has been escalated internally, and we will be reaching out to you shortly to address your concerns and resolve the situation.
We understand how disheartening this must be, and we want to assure you that we are committed to making things right. Again, we apologize for your frustration and inconvenience caused.
Regards,
The Weelee Team
We have spoken with our sales team, who have emailed you regarding this matter. They also informed us that the vehicle successfully passed its roadworthy inspection. It was noted that the vehicle came with only one key, and as per our policy, we do not provide spare keys if they are not included at the time of purchase. Additionally, there was no mention of any tyre issues during your visit to Weelee. If you have any other concerns or questions please feel free to reach out to us. We’re here to help and dedicated to resolving the issue.
Regards,
The Weelee Team
We have spoken with our sales team, who have emailed you regarding this matter. They also informed us that the vehicle successfully passed its roadworthy inspection. It was noted that the vehicle came with only one key, and as per our policy, we do not provide spare keys if they are not included at the time of purchase. Additionally, there was no mention of any tyre issues during your visit to Weelee. If you have any other concerns or questions please feel free to reach out to us. We’re here to help and dedicated to resolving the issue.
Regards,
The Weelee Team