1 reviews | Active since Apr 2022
Shockingly Poor After-Sales Service from Weelee
I am writing to express my extreme disappointment and frustration with your company's appalling after-sales service. I purchased a vehicle from Weelee and have been facing significant issues since then. The most recent and alarming incident occurred just three months after the purchase. The car's AC compressor malfunctioned, leaving me stranded in the middle of a busy road. This is a serious safety hazard, as the AC compressor shares a belt with the engine, potentially leading to engine failure. When I contacted Weelee to report the issue, I was met with a shockingly dismissive response. Your representatives refused to take responsibility for the faulty part, claiming it was not "roadworthy-relevant." This is completely unacceptable, especially considering South African consumer protection laws (CPA) that clearly state that sellers are liable for mechanical or electrical failures within six months of purchase. I have attempted to reach out to your management team multiple times, but to no avail. Phone calls go unanswered, emails are ignored, and there seems to be no interest in addressing my concerns. I am appalled by the lack of customer care and disregard for my safety. Your company's behavior is a clear violation of consumer rights. I will be escalating this matter to the relevant authorities, including the Consumer Ombudsman, to ensure that justice is served. I urge you to take this complaint seriously and rectify the situation immediately. I will not tolerate such negligence from a company that claims to provide quality vehicles and service.
We sincerely apologise for the distress and inconvenience you have experienced and for the lack of communication on our end. We take your feedback very seriously and understand your frustration.
Please be assured that we are committed to addressing your complaint. We have escalated this matter internally, and one of our sales consultants will contact you to address and resolve the issue promptly. Again, we apologise for the inconvenience caused, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
We sincerely apologise for the distress and inconvenience you have experienced and for the lack of communication on our end. We take your feedback very seriously and understand your frustration.
Please be assured that we are committed to addressing your complaint. We have escalated this matter internally, and one of our sales consultants will contact you to address and resolve the issue promptly. Again, we apologise for the inconvenience caused, and we appreciate your patience as we work to make things right.
Regards,
The Weelee Team
