Shocking service!!

Never had such pathetic service in my life. Sold my car to them and they were all to happy to take it. The service received from the buying agent was great but then the *****ed up the settlement with the bank and more than 2 months later have yet to fix it. I have to beg for communication. The debt orders are still going off my account and they couldn’t care less. They have yet to refund me the debit order and simply don’t answer my emails or phone calls. So I’m still paying a car I don’t own due to the complete incompetence of their accounts department