BJ
Buntu J

1 reviews | Active since Feb 2023

11 Sept 2024, 08:24

********** service from WEELEE CAR SALES!!

On the 9th of August I bought an Audi RS3 from Weelee. I bordered a flight from East London, to their dealership, i got there, bought the car cash for me, through my dealership, i explained that to the salesman as well as sales Manager, it was good, i checked the car, up on checking the car, the were few defects like wiper blades and windscreen squid/ sprayer, I asked the salesman how did the vehicle pass roadworthy test with such defects, as i am also in the trade and i know those things can fail the car, but he brashed it off by saying it will be sorted and i was happy. I then noticed that in the boot the was a spare tire, i was told that the tire had two plugs it was replaced from the car, but i can have it, i was greatful. I took the car, i was very happy, i left their dealership at around about 3 pm, travelling to the Eastern Cape, at around about 9 pm, close to Bloemfontein the car showed a warning light of a flat tire, i then pulled over to have a look, the tire was very flat, i quickly went to the boot to take my tire fixer, unfortunately i couldn’t because it was damaged, it didn’t work, i ended up sleeping in the nearest garage as the car doesn’t have spare tire. The following morning i called the roadside assistance, they came. Fortunately i had the extra tire that was given to me, to replace the damaged one. The guy had to go to town to replace the tire, upon his arrival he asked me why did I drive with a damaged tire, i said i just bought the car, he told me that the tire was badly damaged, indeed it was, took the picture’s sent them to the salesman, he never respond I then sent it to his manager, in vain. As i was moving to where the car was parked i noticed a spot of oil, i took a picture again, sent it to both guys, it didn’t matter to them, the was not feedback, since I noticed that i thought i should check the oil level as well, to my surprise the Deepstick was broken, i took a picture and sent it again, nothing from Weelee guy’s.

But i thought all of those things were minors i continued with my journey to East London. I arrived at around about 2 pm, i took a nap as I was tired, woke up around 6 to get something from the shops, the car started misfiring, i went to check it was full of oil on top of the engine bay, coming from the Deepstick, took pictures sent them again. Following day tried cleaning the engine and took the spark plugs thinking that it was maybe them, too my surprise they were not even the same, I started worrying as it was getting serious, fitted them back, misfire persisted, i went to buy pressure test to check, the car had a low compression on cylinder 4. I was devastated, called the manager, he told me to speak to the sales man on Monday. I tried to call him, he never answered, i then booked the car in to my workshop, it was checked.

My workshop confirmed that The engine was done before 2. The pistons were not the same 3. The spark plugs were also not the same 4. The car’s ECU was tempered with (tuned)

I then called in to tell the dealership about my disappointment, I still struggled to get through, i remember the lady who helped me when i was taking the delivery of the vehicle, she was so helpful, she even gave me other managers number.

I was then able to communicate with that manager, we made the arrangements of the car to be detached and be fixed, I had my concerns as where was the car going to be fixed etc, it was worse when i learned that it’s going back to the place that it was fixed before, THAT WEELEE NEVER DISCLOSE to me, but i was fine with that as i loved the car, but i had conditions

1. I wanted to be updated constantly 2. I wanted all the invoices

That was a big issue with the mechanic. I contacted Weelee again, to raise my concern It was an issue, to the extent that i was told that the car was wholesaled to me etc, i asked them, so because of that was i suppose to be sold a broken car? The was no clear answer. I emailed COO and a CEO about the matter, with the hope of help, no luck. They are just as the manager and salesman. The car was in an accident as well and they never told me about it.

Weelee is a disappointment, their service is **********!! The sold me a lemon and the act like i am stupid.💔💔

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