1 reviews | Active since Mar 2012
Review of Poor After-Sale Service
I've had a deeply frustrating experience with the after-sale service at this dealership. I have now reminded them twice about renewing my vehicle license, which has resulted in them only taking action after being prompted. As of today, my temporary license is expiring, and despite repeated attempts to reach out, I cannot get hold of the sales person, Morne, or the sales manager. They are always "in a meeting," and it feels like once they've sold the car, they lose all interest in resolving any post-purchase issues.
Additionally, I am still waiting for the spare key. The contractor initially came to sort it out but faced some technical issue and promised to return. However, he has since indicated that Weelee needs to issue the PO, which has not happened. Again, my attempts to resolve this with the sales person have been in vain.
To be honest, I am extremely frustrated and would not consider buying another car from them. While my experiences selling three cars to them were pleasant, purchasing cars from them has been a nightmare.
We sincerely apologise to hear about the frustration you’ve faced regarding after-sale service and the delays with your vehicle license and spare key. This is not the level of service we strive to provide.
Regards,
The Weelee Team
We sincerely apologise to hear about the frustration you’ve faced regarding after-sale service and the delays with your vehicle license and spare key. This is not the level of service we strive to provide.
Regards,
The Weelee Team
