JS
Jai S

1 reviews | Active since Mar 2012

11 Oct 2024, 10:33

Review of Poor After-Sale Service

I've had a deeply frustrating experience with the after-sale service at this dealership. I have now reminded them twice about renewing my vehicle license, which has resulted in them only taking action after being prompted. As of today, my temporary license is expiring, and despite repeated attempts to reach out, I cannot get hold of the sales person, Morne, or the sales manager. They are always "in a meeting," and it feels like once they've sold the car, they lose all interest in resolving any post-purchase issues.

Additionally, I am still waiting for the spare key. The contractor initially came to sort it out but faced some technical issue and promised to return. However, he has since indicated that Weelee needs to issue the PO, which has not happened. Again, my attempts to resolve this with the sales person have been in vain.

To be honest, I am extremely frustrated and would not consider buying another car from them. While my experiences selling three cars to them were pleasant, purchasing cars from them has been a nightmare.

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Replies (1)
Weelee
Weelee's reply11 Oct 2024, 15:20
Official
Hi Jai,

We sincerely apologise to hear about the frustration you’ve faced regarding after-sale service and the delays with your vehicle license and spare key. This is not the level of service we strive to provide.

We appreciate your patience and your feedback and take these concerns seriously. Please note, one of our sales consultants will reach out and contact you to resolve this issue and ensure you receive your vehicle licence. Again we sincerely apologise, and we want to make this right and restore your faith in Weelee.

Regards,
The Weelee Team