OM
Orelia M
1 reviews | Active since Dec 2018
24 Jan 2025, 13:39
reverse my money
I have been sending emails to Weelee from October to resolve my issue. This is my second complaint and the initial one was closed without a resolution. If this is not resolved I will take this further and each and every penny that I'm losing will be paid by Weelee's team as I am not prepared to lose money any further. just pay the non-existent warranty plan money back into my MFC account and you won't hear from me again. I've sent my settlement letter already but you want to play with me.
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Weelee's replyOfficial
27 Jan 2025, 13:15Hi Orelia,
We’re truly sorry to hear about the ongoing frustration and lack of resolution regarding your issue. This is not the level of service we aim to provide.
Please note we have escalated your complaint to the relevant team for urgent review and will ensure they get back to you promptly. We want to make sure your voice is heard as we continue to improve our services. We deeply regret any inconvenience caused and appreciate your patience while we work to resolve this matter.
Regards,
The Weelee Team
We’re truly sorry to hear about the ongoing frustration and lack of resolution regarding your issue. This is not the level of service we aim to provide.
Please note we have escalated your complaint to the relevant team for urgent review and will ensure they get back to you promptly. We want to make sure your voice is heard as we continue to improve our services. We deeply regret any inconvenience caused and appreciate your patience while we work to resolve this matter.
Regards,
The Weelee Team
Weelee's reply27 Jan 2025, 13:15
Official
Hi Orelia,
We’re truly sorry to hear about the ongoing frustration and lack of resolution regarding your issue. This is not the level of service we aim to provide.
Please note we have escalated your complaint to the relevant team for urgent review and will ensure they get back to you promptly. We want to make sure your voice is heard as we continue to improve our services. We deeply regret any inconvenience caused and appreciate your patience while we work to resolve this matter.
Regards,
The Weelee Team
We’re truly sorry to hear about the ongoing frustration and lack of resolution regarding your issue. This is not the level of service we aim to provide.
Please note we have escalated your complaint to the relevant team for urgent review and will ensure they get back to you promptly. We want to make sure your voice is heard as we continue to improve our services. We deeply regret any inconvenience caused and appreciate your patience while we work to resolve this matter.
Regards,
The Weelee Team