refund my money

I took a car with Weelee Centurion Branch in June 2024, a service plan was added. I contacted Innovation group so that I can use their services but unfortunately they did not have my details. I was given the run-arounds until I contacted Daniel Mo***eng from Weelee who sent an email to Mike Eksteen (Innovation Group). I sent Mike a cancellation form on the 11/10/2024 and he later called me to advise that as the Innovation Group they never received my details so there is no policy in my name with them. I would like Weelee to refund the full amount they added for the non existent policy back to my Finance house asap ,that's all.