Real customer service, a gem in the dust.

After initial response by an employee that it is company policy to require telephonic confirmation and me posting of 1 star review as I am not comfortable on telephone as I struggle to hear clearly, and was recently the victim of a ********** transaction that inappropriately used a voice recording of a different transaction, I was contacted by eMail by a team leader and had positive feedback, part of his response "I will also approach management, and ask that they take this matter into account, so if in the future we do face the same challenge, we are sure that we could learn and improve from this experience."