POUR ASSISTANCE

Good day ,

Trust you are well.

I would like to report the following issues with the purchase of my vehicle at Weelee.

I purchased and traded in a Vehicle at Weelee on 30.03.2024 and this was the worst experience.

We were told that the vehicle has a 6 months warranty on and should something be wrong with the vehicle in this time frame we must bring it in to Weelee and the vehicle will be fixed. That is the main reason we did not take an extended warranty on the vehicle.

We noticed that the vehicle has a water/coolant leak somewhere and needs to be repaired . My husband Marko brought the vehicle in to be fixed as it is still in the 6 month time frame that we have to get the vehicle fixed at Weelee as we were told by die sales person Mohammed. No work has been done on my vehicle and nobody at Weelee can seem to assist with this problem. I have asked multiple times for my signed contract and still have not received it . When my vehicle was at Weelee to be fixed we were under the impression that the water bottle , water pump and a pipe was being fixed as we were told so by the sales person only to find out nothing had been done.

When I phone to speak to a manager I get no assistance .

I am aware that I have taken the risk by buying a second hand vehicle but nobody made me aware that the vehicle has mechanical issues .

We received the vehicle the first time with the engine covers in the boot as well as the second time we brought the vehicle in for repairs.

No one seems to know how a phone works or even tries to assist in this matter. We had some assistance by the after sales person Dylan but still have not come to a conclusion on what Weelee is going to do on this matter.

I traded in a Suzuki Swift with no problems and paid 10K on the new vehicle as they gave me a price of 165k on the swift and 175k on the Tiguan.

The day (30.03.2024) of the trade in the Weelee lost the documents on the valuation of the swift and needed to re - evaluate my swift and came on the finale price of 170k which means I need to be repaid the 5k that I have overpaid on the Tiguan an no one has assisted us with this matter as well and we have asked multiple times once again with no assistance .