HP
Harmish P

1 reviews | Active since Apr 2024

19 Jan 2025, 19:16

Poor service from Gerad

Very unfriendly service by sales rep named Gerad.We were welcomed by a very unfriendly service from Gerad it was very discomfiting to be served by him as he did not assist properly.Cars battery was flat and was very reluctant to assist with the dead battery situation and made it look like he didn’t want to get the charger to start the car up,he was very argumentative about an issue on the website with which he didn’t seem pleased to assist us,despite me having clarified it over a call with a weelee representative over the call.

I bought a car 2 years ago from them and loved the service from that sales rep;I was forced to buy a car buy a car from Webuycars instead

Would never recommend Weelee to anyone again after the service I received(or didn’t receive)or ever buy a car from them Very disappointing

0
Replies (1)
Weelee
Weelee's reply22 Jan 2025, 08:59
Official
Hi Harmish,

We’re deeply sorry to hear about the unfriendly and unhelpful service you received during your visit. This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused. 
We have taken your feedback very seriously, and we will address this matter internally to ensure it doesn’t happen again. We regret losing your trust and the opportunity to assist you, especially after your positive experience with us in the past.  We regret losing your trust and hope to improve our service for all our customers moving forward. 

Regards,
The Weelee Team

Best regards,