Poor sales service

Initial on boarding and auction experience and service was good. However once I engaged with the dealer with the winning bid, the final offer received on my car was lower. I then sought to find another higher offer on my own, which I did. I then tried to reach out to Weelee to provide them with the opportunity to counter. At this point, the service was incredibly poor. I did not receive any responses on the dedicated whatsapp channel from my appointed agent. After numerous attempts of calling in, I managed to chat to him and he advised he would revert. No communication has since been received, again despite numerous messages on WhatsApp. Even reached out on Instagram, advised a team would reach out. Nothing.