Poor Customer Service Received

Firstly, I would like to start by saying that my complaints aren't being taken seriously as per the company's Complaints Policy on the website. I also don't see why I can't ask someone for contact details for the Customer Care Department (I was given false details to email by a previous agent I spoke to - the email bounced and I received a notification that the email addresses could not be found), and why nobody contacted me after I requested twice and was told twice by agents that someone from the department would contact me. It's only after I sent an email to their *** email address that any action was taken.

The agent I'm currently speaking to, Alex, also seems like they are trying to brush the issue under the rug, and when I requested my complaint go to the relevant department, said "I do apologize for the service that you received from your sales agent, however I am from the aftersales department and can assist you from here with what you may require." So will my complaint be escalated to the relevant department as I was requesting, or not?

I want to express my dissatisfaction with the service I received from Jan Ramaboka during and after the purchase of my vehicle at Weelee.

While I am fairly pleased with the vehicle itself, my experience with Jan has been disappointing. Throughout the process, his responses to my inquiries were often vague and unclear, which made it difficult to make informed decisions. Additionally, whenever he called, the call quality was poor or he wasn't speaking clearly/properly into the phone, further complicating our communication.

There is an issue with the car where I will take my foot off the petrol and the car will stutter, This isn't something I've experienced with a car previously and I find it concerning

I specifically requested a diagnostic test on the car more than a month ago. He had told me that he would schedule it and get back to me. He never did and also hasn't provided me with any further update on this matter. Another agent finally told me I could take the car to an RMI approved workshop to investigate the issue further. So I was given false information regarding the process by Jan. If he had told me that from the start, it would have been fine. But he didn't.

Moreover, I also requested the Dekra report, and only finally received it the other day from the aftersales agent after I had sent an email to their *** email address.

As a customer who has already completed a significant purchase, I believe I deserve clear communication and prompt service, especially when it comes to important matters like issues with the vehicle and Dekra documentation. The lack of follow-through on these requests was unacceptable.

I don't feel he should be working in sales if he can hardly communicate with his clients, and he should be held accountable for his poor customer service because he is probably providing this same level of service to other people too.