Poor customer service, False advertising and do not trust Weelee Platinum status.

I bought a car from Weelee centurion on the 8th of Sep 2026. A Golf Vii Tsi 1.0 2017. The car had platinum status meaning it had no issues. I did the test drive and partial inspection as I trusted their platinum status wrong move on my side. I drove the car home no issue. The following day when I started the car the idling was terrible. Opened the bonnet for a full inspection the engine was shaking like a volcano was about to erupt. I found two things., 1. two coil packs had loose bolts, the other one even fell off. 2. No Threads on the engine casing where the bolts should be tightened. I also picked up that engine start & stop feature was not working and the windows were also malfunctioning they will open and close. I immediately called the sales rep who was assisting me regarding the issues and sent pictures and videos as proof (Joost Meyer). I told him I will be bringing the car back and he agreed he will let their mechanics look at the issues. Brought the car back told me he will log a case in the customer department. The guys just disappeared for close to 30min no feedback. I only received a WhatsApp confirmation from Eunice from customer care service(Useless) that they will respond to me in 48hrs I am like I am in the shop already. I escalated the matter seeking relevant people to assist and the is when the sales rep started taking me seriously and took the car to the mechanic. Patiently waited and he came back with the car and the issues was the car was definitely misfiring, and the windows were miraculously working, and they did not find anything wrong, but I didn't buy the story. He told me I must bring the car the following day around 10 am. They will change the spark plugs and fix the worn-out threads. I brought the car in the morning gave him the keys and he took it to the mechanics. 4+ hours no feedback from and I started panicking Whatsapp him all he said the workshop is still busy if I want the car they can bring it back as it is, what kind of response is that to a client. I had to escalate the matter again to get help from him. After 7 hours the car came back. coil packs, spark plugs replaced and the re threading was done from a car that was advertised as platinum status. At Weelee the customer service is poor, received terrible experience from their sales rep. I am definitely not buying a car from them again. I hope the issues relating to this car are sorted as I do not to set my foot there again. I requested a report from the work done on the car from the sales rep he promised he will send it tomorrow, but I know I know I will have to fight for that as he proved his not to be trusted.