JP
Jop P

1 reviews | Active since Feb 2017

22 Apr 2025, 19:58

Poor business practice

On the 12th of April Wheelee offered me R X for my vehicle subjected to pre purchase inspection and I had to accept the offer within 24 hours. I accepted the offer and took my vehicle for inspection immediately thereafter, on the same day. I received no feedback nor the following day , leaving me satisfied all is in order and Wheelee is happy with my vehicle. However the following day (Day 2 , more than 24 hours later...) they rep**** with a lower offer. I truly believe what is good for the goose is good for the gander. They know one is eager to sell and puts you in a position where the force you to accept the lower offer to their benefit. This is really poor business practice and leaves a bitter taste in a persons mouth. They could have contacted me once they saw the vehicle and said xyz is wrong we reducing the offer so that one can make a decision there and then but first sugar coat it for you and come with a comeback on their terms. I won't deal with them ever again!!

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Replies (1)
Weelee
Weelee's reply23 Apr 2025, 13:09
Official
Hi Jop,

We're very sorry to hear about your recent experience and the frustration it’s caused. We understand how disappointing this must have been, and we appreciate you taking the time to share your feedback. 

Please rest assured that your concerns are being taken seriously and will be shared with our team to help improve communication and clarity going forward. We are currently confirming with the dealer what was flagged during the inspection and will revert back to you with feedback as soon as possible. We sincerely apologise for the inconvenience and thank you again for bringing this to our attention. 
Regards,
The Weelee Team